Frequently asked questions. And good answers.

Any co-owner in a building can become a voluntary syndicator. Whether you own the penthouse or a parking space: it does not matter. It can be done either as an individual or through a company.
No diploma or official recognition is required. What does matter: that the general meeting of the Association of Co-owners (VME) officially appoints you, and that you are willing to take on all the tasks of a syndic.
In practice, co-owners often choose someone who knows the building well and is willing to invest time and energy. But with a healthy dose of enthusiasm and with Synt, management immediately becomes a lot more manageable and workable. After all, you have both a platform and a team to support you.

A voluntary property manager is officially appointed during the general meeting of the HOA. There, an absolute majority decides who takes on the task. It's important that this appointment is recorded in the minutes. With Synt, you always have these documents clearly organized and shared with all co-owners.

In most buildings, this is done unpaid, simply as commitment for the co-owners. However, the general meeting can decide to award compensation — for example, a flat-rate cost or a reduction in your own contribution. Everything that is decided is recorded in the minutes.

Resignation is always possible, but it must be done through the general meeting. It appoints a successor and you ensure a correct transfer of documents and data. If you work with Synt, that transfer is simple: everything is already centralized in the app and ready to take over.

A budget is and always will be an estimate. Sometimes you're right, sometimes you're a bit short (or have a little left over). At the end of the year, this is corrected in the final statement.
If you notice along the way that the cash is running out faster than expected, you can always submit an additional, substantiated request to the co-owners. Often, unforeseen costs throw a wrench in the works.
With Synt, you always have a clear overview of income and expenses. This way, you can easily present the situation to the VME (Association of Owners' Association) and make decisions based on facts, not gut feeling.

HOA (VME in Dutch) stands for Home-Owners Association. In other words: the legal entity that unites all the owners of a building. Every building with more than two different owners therefore has a VME. Every co-owner is automatically part of it. The VME comprises three legally required bodies: the annual general meeting, the (voluntary) syndic, and the auditor. By meeting annually, each co-owner keeps a finger on the pulse regarding the building's management. Each co-owner also receives an update on the costs incurred in the past (financial) year and an overview of the planned costs for the coming (financial) year. You can also decide, apart from the financial aspects, to have certain works carried out or to appoint suppliers. With Synt, the VME gets a shared platform where everything runs clearly and transparently. No more separate WhatsApp groups or stray emails: everyone sees the same thing, in one system.

The biggest risk is that you are held personally responsible for errors or negligence. Also, managing a building can quickly absorb more time and energy than expected. That's where Synt comes in: we take a lot of work off your hands, make complex matters understandable and ensure you don't forget anything. Add liability insurance to that, and your risks are well covered.

Every HOA is required to appoint a property manager, but they don't have to be professional. Often buildings choose a voluntary property manager because a traditional property manager is too expensive or hard to find. So it's not a personal obligation, but sometimes the only workable solution. Thanks to Synt, it no longer feels like a sacrifice, but like a feasible and clear task.

No problem. The general meeting can appoint a new property manager. The only thing that's often difficult is the handover: documents, accounts, agreements… You easily lose track of that. With Synt, the handover is simple. Everything is in the app: neatly centralized and ready for the next property manager.

A traditional property manager often costs hundreds of euros per month, even for small buildings. This makes it an expensive solution for small HOAs. Synt offers a much more affordable alternative: you manage your building yourself, but with a complete system that makes everything clear and simple. So you have the advantages of professional management without the high bill.

No, that's entirely your choice. We don't require anyone to take their fire or block policy through Synt. However, if you choose insurance through us, the follow-up and claims management often run much smoother, because everything is immediately integrated into the app.

We ourselves are not lawyers, but we know perfectly well which questions often come up. For specialized cases, we can refer you to specialized lawyers.

Yes, and that's perhaps the biggest difference with other tools. We don't let you muddle through on your own. We give you a demo of the tool. We put your documents and contacts in the app. And we make sure everything is ready. So you start with a clean slate, without mess from the past.

Yes. The app works in Dutch, French and English. So everyone is included, even in buildings with a mix of residents.

We take that very seriously. We work with modern security standards. Only people who need access get access. So your data is safe and neatly organized.

Synt is not limited to a specific region. Our app and support are available in Dutch, French and English.